11. Privacy Policy
Data We Collect
Swapo may collect certain data necessary to operate and improve its services, including, but not limited to:
- Name.
- Phone number.
- Email address.
- Delivery address.
- Account information.
- Device and application data.
- Transaction and financial operation data.
- Usage and interaction data within the Platform.
Use of Data
The Platform may use data for purposes including:
- Creating and managing accounts.
- Processing orders and providing services.
- Improving performance and the user experience.
- Communicating with users.
- Preventing fraud and enhancing security.
- Complying with legal and regulatory requirements.
Data Sharing
Certain data may be shared with third parties where necessary, including:
- Payment service providers.
- Shipping and logistics companies.
- Technology, hosting, and analytics service providers.
- Governmental or regulatory authorities where required by law or regulation.
The Platform may use third-party analytics tools and technologies to improve performance and understand how its services are used.
User Rights
Subject to applicable laws and regulations, users have the right to:
- Be informed about their personal data and how it is processed.
- Request access to their personal data.
- Request correction, completion, or updating of their personal data.
- Request deletion or destruction of their personal data where the applicable legal requirements are met.
- Withdraw consent to processing where consent is the lawful basis for processing, where applicable.
Data Protection
The Platform takes reasonable technical and organizational measures to help protect user data, including:
- Encryption of communications and data.
- Security monitoring and protection systems.
- Access controls and permission management.
However, no electronic system can guarantee absolute security.
Cookies
The Platform may use cookies or similar technologies to improve the user experience, analyze performance, and personalize certain services.
Data Retention
The Platform may retain data for as long as necessary for operational, regulatory, or legal purposes, or for fraud prevention and dispute resolution.